Terms

Standard Terms for Consultancy Services, Extensions, and use of our websites and social media content

These terms and conditions apply to Services provided by In The Loop Systems Limited (company number 10165061) of 1 Hatfield Road, St Albans, AL1 3RR, United Kingdom (“In The Loop Systems Limited” or “In The Loop” or “ZE Partner” or “we” or “us”).

You may contact us on help@zepartner.net.

Please read these terms and conditions carefully before purchasing Consultancy Services and/or Extensions and print off a copy for your records.

If there is any conflict between these terms and conditions and any Service Specific Terms and Conditions which might apply to specific Consultancy Services or Extensions, then the conflict shall be resolved by applying the following order of priority:

1. Service Specific Terms and Conditions;
2. These Standard Terms for Consultancy Services, Extensions, and use of our websites and social media content.

For purchases via our website, by clicking on the “Accept” button (or equivalent confirmation) you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.

1. Definitions

“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, deliverables and materials provided as part of the Services, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the receiving party.

“Consultancy Services” means professional advisory, implementation, customisation, integration, support and related services provided by us in connection with Zoho products and your business systems, as agreed from time to time and purchased by you through the Website or by email.

“Extension” means any Zoho CRM extension, marketplace listing, application, widget or related software product created or maintained by ZE Partner and made available to you on a subscription or other basis.

“Fees” means the fees paid by you to In The Loop Systems Limited for the Services.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Services” means the provision of Consultancy Services and/or Extensions together with such other services as agreed from time to time and purchased by you through the Website or by email.

“Website” means https://zepartner.net/ and any other subdomains of domains belonging to In The Loop Systems Limited.

“you” means the individual or organisation purchasing or using the Services.

2. The Services

2.1. A description of the Services together with any material dates or milestones are available on our Website or as otherwise agreed with you in writing. We will provide the Services with reasonable care and skill in accordance with that description.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice, except where we have already accepted an order for those Services.

2.3. We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular commercial result, outcome or business benefit from your purchase or use of any of the Services.

3. Purchasing Services via the Website

3.1. When you place an order for a Service via the Website or by email, you are offering to purchase the Services on these terms and conditions. In The Loop Systems Limited reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.3 below.

3.2. Following receipt by us of your order for Services via the Website or email we will contact you confirming receipt of your order.

3.3. A legally binding agreement between us and you shall come into existence when we have: (a) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and (b) received payment of the relevant Fees from you in accordance with clause 5 below, unless we have agreed different payment terms with you in writing.

3.4. Where your order consists of multiple Services, each individual Service will be treated by us as a separate offer to purchase. Acceptance of your offer to buy one or more Services will not be acceptance by us of your offer to purchase any other Services which make up your order.

4. Cancellation and Variation

4.1. Subject to clause 4.2 below, where we have accepted/confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.3 above, then you are permitted within 14 days starting on the day after the date we have concluded our agreement in accordance with clause 3.3, to cancel your purchase of the Services, unless the Services have already been carried out, in part or in full, or you have started to use an Extension.

4.2. If you have purchased an Extension and have already accessed or started to use that Extension, or if Consultancy Services have already begun with your agreement, then you shall have no right to cancel your order for those Services.

4.3. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and/or variation will be at the entire discretion of In The Loop Systems Limited.

5. Fees

5.1. The Fees for the Services shall be as set out on the Website at the time you placed an order for them, or as otherwise agreed with you in writing.

5.2. Unless otherwise specified at the time you purchase the Services, the Fees are exclusive of VAT or other local taxes. Any applicable taxes will be set out prior to your purchase of the Services or on your invoice.

5.3. Fees for the Service selected by you on the Website or on any third party website shall be debited from your credit/debit card at the time of purchase, unless we have agreed different payment terms with you in writing. Fees must be paid in full prior to you receiving any Service, except where we have agreed otherwise in writing.

5.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and In The Loop Systems Limited shall not be responsible for these.

5.5. You shall be responsible for all costs you incur in connection with your access to or use of any Service.

6. Liability

6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment, legal, accounting or other regulated professional advice.

6.2. Although In The Loop Systems Limited aims to provide the Services to the highest standards of the industry, neither it, nor its staff, accept any liability for (i) any inaccuracy or misleading information provided in connection with the Services and any reliance by you on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

6.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services. Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

6.4. Subject to clause 6.5 below, In The Loop Systems Limited’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Service in relation to which a dispute has arisen.

6.5. Nothing in this Agreement shall exclude or limit In The Loop Systems Limited’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.

6.6. No claim may be brought more than three months after the last date on which the Services concerned have finished or ceased to be provided by us.

7. Intellectual Property

7.1. All Intellectual Property Rights in deliverables, materials, software, Extensions, Videos, Blog Posts, Web Pages, and the speeches made by any representative of In The Loop Systems Limited are, and remain, the intellectual property of In The Loop Systems Limited or its licensors, whether adapted, written for or customised for you or not, unless we agree otherwise with you in writing.

7.2. You are not authorised to:

1. copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of our materials, deliverables or Extensions without prior written permission;
2. use our materials or deliverables in the provision of any competing service whether given by us or any third party;
3. remove any copyright or other notice of In The Loop Systems Limited on our materials, deliverables or Extensions;
4. modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software/content forming part of the Services or any Extension.

Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to any Extension.

7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the deliverables and materials provided as part of the Services, and any Extension, solely for your internal business purposes and for the duration of any applicable subscription or engagement, unless we agree otherwise in writing.

8. Confidentiality

8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

8.3. This clause shall continue notwithstanding termination of these terms and conditions.

9. Termination

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

1. fail to pay when due your Fees;
2. act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of In The Loop Systems Limited, or any other client or user of our Services;
3. steal or act in a fraudulent or deceitful manner towards us or our employees or any other clients;
4. intentionally or recklessly damage our property or the property of our employees or other clients;
5. are in breach of these terms and conditions.

9.2. On termination, clauses 6 (liability), 7 (intellectual property), 8 (confidentiality) and 10 (assignment) shall continue notwithstanding such termination.

10. Assignment

10.1. Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person without our prior written consent.

10.2. We may assign, transfer or sub-contract any of our rights or obligations under these terms and conditions to any third party at our discretion without prior notice to you.

11. Subscriptions and Extensions

11.1. Priority Support Subscriptions: You understand and agree that:

• Any offer of a specific number of working days (e.g. 2 Working Days Priority Support) means that ZE Partner will make their best efforts to investigate your support matter within the said number of Working Days of the support matter being received. There may be times when ZE Partner is unable to investigate your support issue within the said number of days.
• Any time spent by ZE Partner investigating and/or addressing any support matters is billed in the usual way and is charged in addition to the “Priority Support” subscription fees. The “Priority Support” subscription fees only entitle the client to priority support ahead of any other clients’ matters. Where multiple clients with “Priority Support” require assistance from ZE Partner, the subscription level and time of receipt will be used to determine whose matter is investigated first.
• ZE Partner reserves the right to cancel or withdraw the offer of “Priority Support” at any time. In such a case, any ongoing subscription will be cancelled.
• Where ZE Partner is on vacation, any days within the said vacation will not be considered “working days”.

11.2. Zoho CRM Extensions: You understand and agree that:

• Subject to clause 6.5, you release In The Loop Systems Limited from liability related to the use of any Zoho CRM Extensions created or maintained by ZE Partner, to the fullest extent permitted by law.
• ZE Partner is not responsible for any issues caused to your systems or data as a result of using any services or Zoho CRM Extensions provided by ZE Partner, except to the extent such liability cannot be excluded under English law.
• Where a valid subscription is required to use an Extension provided by ZE Partner, should you fail to maintain a valid subscription, your access to the Extension and any Data created by or stored within the Extension may be irrevocably lost.
• You will not tamper with (or allow to be tampered with) any Extension (or parts thereof) provided by ZE Partner.

12. Reviews

12.1. If you submit a review to us (including via our Website), you grant In The Loop Systems Limited a perpetual, worldwide, royalty-free, non-exclusive, transferable and sublicensable licence to use, reproduce, display, publish, distribute, adapt and otherwise exploit the review text, your display name, and any avatar or other image you provide, on our Website, on third-party sites, and in our marketing materials, in any media, as we see fit.

12.2. You confirm that you own or have all rights necessary to grant the licence in clause 12.1, and that your review and any avatar you provide do not infringe any third party’s rights or applicable law.

12.3. We may moderate, edit for length or clarity, decline to publish, or remove any review at our discretion. Submission of a review does not oblige us to publish it.

13. Entire Agreement

These terms and conditions, together with any Service Specific Terms and Conditions that apply to a particular Service, are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

14. Force Majeure

In The Loop Systems Limited shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, illness or unavailability of key personnel, failure of any of our IT equipment or software systems, failure of third-party platforms (including Zoho), Government edict or regulation.

15. Data Protection

Last updated: 12 September 2026

15.1. ZE Partner is a trading name of In The Loop Systems Limited, company number 10165061, of 1 Hatfield Road, St Albans, AL1 3RR. For privacy questions, email help@zepartner.net.

15.2. We collect information you choose to submit through our consultation and contact forms, including your name, business, contact details, location, area of interest and message. If you submit a review, we collect your display name, review text and the IP address used at submission. We may also receive normal technical information used to operate, secure and understand the Website, including through Zoho SalesIQ.

15.3. We use your information to respond to enquiries, provide requested Services, support customers, moderate and publish approved reviews, improve our Website and products, maintain security and meet legal obligations. We process enquiry and review information because it is necessary to take steps at your request and for our legitimate interest in operating the business.

15.4. Information may be handled by trusted service providers that help operate our Website, email, CRM and support services, including Cloudflare and Zoho. We do not sell personal information. We retain information only for as long as needed for the purpose collected, contractual records and applicable legal obligations.

15.5. Depending on where you live, you may have rights to access, correct, erase, restrict or object to processing of your information, and to request portability. You may also complain to the UK Information Commissioner’s Office. Contact help@zepartner.net to exercise a right.

15.6. Some providers may process information outside the UK. Where required, appropriate contractual and organisational safeguards are used. No system is perfectly secure, but proportionate technical and organisational measures are applied.

15.7. Our Website may link to third-party websites and we are not responsible for their data policies or procedures or their content.

15.8. This data protection statement may be updated as Services change. The current version will always appear on this page.

16. Law and Jurisdiction

This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

17. Notices

You can contact us by any of the following methods:

Email: help@zepartner.net

Post: In The Loop Systems Limited, 1 Hatfield Road, St Albans, AL1 3RR, United Kingdom